Terms, Policies & Conditions

Custom Clothing Terms and Conditions

Jaxson Maximus is not responsible for any garment that is damaged by personal overuse, normal wear and tear, inappropriate care either by oneself or your cleaners, negligence, or the natural wear of the materials over the lifetime of the garment. 

Since all Jaxson Maximus garments are 100% custom made for you and you only, we do not accept returns, exchanges, cancelations, or refunds. All sales on custom wear are final.

It takes our team of craftsmen anywhere from 4-8 weeks (holidays will extend the lead time) for your garments to be produced after the sale date. Therefore when you purchase a custom-made garment from us, we DO NOT issue any refunds or accept cancelations on any custom-made garments after the sale date. No exceptions. By therefore accepting the purchase at the time of the sale, you hereby agree to these terms and conditions.

If any issues occur on our end due to production, we will be happy to remake the garments if a remake is warranted or provide in-house alterations at no additional expense to you. We do not issue refunds on custom garments.

Why are all custom clothing sales final?-You might ask…
Please understand that these are custom made garments are handcrafted by artisans just for you and you only. There are no other garments in the world made just like the one that you have. Because of our garment’s unique craftsmanship, we can not issue a refund, and all sales are final, no exceptions. We apologize for any inconvenience this may cause, but don’t worry; you will look AMAZING in your new outfit anyway 🙂

Caring For Your Garment

Here at Jaxson Maximus, we strive to create the highest quality garments available anywhere in the world using the most prestigious fabrics and materials. On your appointment, your stylist will review all the proper care techniques to ensure that your garments stay as pristine as possible.

Dry cleaning your garment frequently is not recommended as it can damage the garment.

Salon Membership Terms and Conditions

Our memberships were designed for the modern man. Keeping your grooming needs in mind, we created the ultimate no-hassle experience. Once you’ve purchased your membership, leave the rest up to us. Below you will find Membership guidelines and procedures:

• Full payment of membership is due on the day of purchase. Your membership will expire one year (or six months) from date of purchase.
• Memberships and or add-on packages cannot be canceled or refunded after purchase.
• Memberships and or add-on packages are non-transferrable to another client. (i.e. John cannot give his remaining 4 months to his son Jake).
• Custom clothing gift certificate included in your membership is to be used towards the purchase of a Custom Clothing Package: custom suit, tuxedo, six custom shirt package, or sport jacket & pant. Certificate cannot be used for the purchase of salon products and services, teeth whitening, non-custom clothing accessories, and Hair Max products.
• Custom clothing gift certificate does not expire.
• Custom clothing gift certificate cannot be combined with any other offers/promotions.
• Custom clothing gift certificates and other promotions included in your Memberships cannot be redeemed for cash.
• Memberships cannot be discounted or modified.
• Memberships include unlimited haircuts; unlimited beard shaves/trims are not included. If you wish to add beard shaves to any of your haircuts you are able to with the purchase of our Finish Line Add On Package. If you choose to have a beard shave without a haircut, it will be an additional cost with a 10% discount.

• The Zen Room experience or beard shave if you have a Finish Line Add On, must be done at the time of the haircut. They are not to be reserved as separate services. 

• Manicures, pedicures, facial waxing, and teeth whitening are not included in your membership. (Note: 1 teeth whitening service is included in the 1 year Grand Prix membership).

• Finish Line Add On Memberships can only be purchase when buying a 1 year or 6-month membership. You can purchase more than one Finish Line Add On Shave Package throughout your membership. 

• Remaining shaves will rollover once your 1 year or 6-month membership has expired.  Although, they still require a haircut reservation in order to redeem them.

•You will be ineligible to purchase another add-on package without a membership. 

• Add-on packages are non-transferable and non-refundable. 

• Memberships can not be paused and resumed for any given period of time. Example: You leave on vacation for 2 months. Your membership can not be stopped for those two months and resumed when you get back.

• Reoccurring appointments may be made reserved in 1 month periods. 

• Members are still subjected to our no-show and cancelation policy on all appointments made. 

Tailor Shop Losses/Damages

In the super rare case of loss of an item or damage caused by Jaxson Maximus employee to an item, Jaxson Maximus will issue an in-store credit equal to the lesser of 10 times the alteration cost or the fair replacement value of the item. This will be handled on a case-by-case scenario.

Non-Custom Returns & Exchanges

Accessories purchase at Jaxson Maximus either in-person or online that are not custom made may be returned for a full refund or exchanges as long as they are unworn, unused, and have original tags attached. This includes salon products. 

Returns and exchanges will only be available within a 15-day period. 

If an item is suspected of being worn or use Jaxson Maximus will refuse to return the item. Discretion is left up to a Jaxson Maximus employee. Refunds will be credited back to the original payment method. 

If your item is defected or damaged please contact [email protected]

Clothing that is tailored for you, such as our Paige jeans, are non-refundable once alterations have been made to them. 

Salon Terms & Conditions

Jaxson Maximus can refuse the right of service to anyone. This includes inappropriate behavior towards our staff and our clients. 

An example situation where Jaxson Maximus could refuse service would be if a customer is being unruly due to intoxication or comes in with an open wound that could potentially lead to contamination of equipment. 

Stylists may ask about current health and illness history if deemed appropriate for being able to continue services being performed. An example situation could that a client has a large open wound on the area where services will be performed. At this point, a stylist could refuse the right of service. 

These situations are handled on a case-by-case basis. 

All color services, teeth whitening, and chemical services will be required to sign our release of liability forms before service(s) are performed. 

If for whatever reason, you are unsatisfied with your salon service, you must contact our Salon Manager within a maximum of three days of the service performance for a complimentary fix. Any more than three days will be charged the price of a new service.

Children’s Cuts

Children’s cuts are for the ages of 4-9 yrs old. This does not include a wash or blowout. Ages 9+ should refer to haircut pricing for appropriate booking. We ask kindly no children under the age of 4. Children not getting a service must be with an attendant. We cannot sensor our guests, so we ask that you use your judgment with bringing in children under the age of 12.

Gift card Terms & Conditions

All gift cards purchased at Jaxson Maximus are non-refundable. Gift cards can not be used for cash. Gift cards do not expire. Gift cards can not be used to purchase another gift card. Gift cards can be reloaded. Lost or stolen gift cards can not be replaced. Gift cards are to be treated like cash and are only valid at a Jaxson Maximus store or on our website. The card must be presented at the time of check out for services and or products. 

Late/ Cancellation Policy

We understand that your schedule is crazy busy! If you are running late to your appointment, we kindly ask that you notify us as soon as possible. If you are unable to make your appointment and need to cancel and or reschedule, we ask that you let us within 24 hours of your scheduled appointment. We will try our best to accommodate your rescheduled appointment time.

Appointments canceled and or rescheduled within 24 hours will be charged 50% of the scheduled service. If you are 15 minutes late, we consider you a no show (this includes incurring the 50% service fee), and cannot ensure that we will be able to accommodate your service(s) for that day. Repeat offenders and Holiday appointments are subject to 100% of the service charge (i.e., Christmas Eve, New Year’s Eve, etc.).

For this security purpose, all services require a credit card number to be on file to reserve your appointment time. We can not reserve a service without an active credit card on file. By booking an appointment with us, you hereby agree to our cancellation policy. All no-show and or late cancelation fees will be billed to the credit card on file. 

If you are a member you will receive a one-time no-show service fee waiver. Any missed appointments after that are subjected to a 50% charge of the original service being performed. 

We realize that everyone’s time is essential. Your appointment time is meant for you to kick back and relax, and in doing so, our policy is meant to ensure that everyone is treated fairly. Our policy is there to protect the time of your barber or stylist. Missing or being late to an appointment directly affects them and their time. Our team takes great pride in what they can do for you to create the best experience possible. Please be respectful to them!

Repeat No-shows/Same Day Cancellations  

If you have not shown up to your scheduled appointment or canceled your appointment within our allowed 24-hour same-day cancellation period more than three times within three months, you are required to pre-pay for your service ahead of time. Bookings not pre-paid will be automatically canceled at the discretion of the Jaxson Maximus team.

If you do not show up to your scheduled appointment and or have canceled within 24 hours after pre-paying for your scheduled appointment, Jaxson Maximus will retain 100% of the pre-booking amount. A refund will not be issued.

Discretion is left up to the team at Jaxson Maximus to “lift” your pre-paid booking status.

Shipping 

Standard shipping is complimentary on orders above $75 in the USA, excluding Alaska and Hawaii. Items that need to be expedited (anything shorter than standard shipping) the client will be billed for and or must provide us an active shipping labels. For all orders outside of the US, the client must pay the shipping and any duties/taxes associated with the shipment.

Credit Card Signatures 

At Jaxson Maximus, all of our receipts are in a digital format. We aim to be a greener, more efficient organization. For your security, we use an EMV-compliant credit card reader when conducting any transaction. Since we have digital receipts, a hard copy signature is not required at the time of purchase. All of your receipts, including past purchases, are stored under your unique client profile.

Agreements

This agreement and these terms and conditions shall be governed and construed in accordance with the laws of Florida, excluding that State’s choice of law principles, and all claims relating to or arising out of this contract, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed by the laws of Florida, excluding that State’s choice-of-law principles.  In the event that either party brings any action against the other under this Agreement, the parties agree that trial of such action shall be vested exclusively in the state courts of Florida in the County of Miami-Dade or in the United States District Court for the Southern District of Florida.  In the event of any litigation arising from breach of this agreement, or the services provided under this agreement, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, attorney fees, and all other related expenses incurred in such litigation.

Credit Card On File Policy

Jaxson Maximus is committed to reducing waste and inefficiency and making our billing process as simple and easy as possible. Starting November 1, 2019, we require that you provide a valid credit card on file with our office in order to book an appointment with us.

We run our payments through our PCI-DSS-compliant, secure management software. When you book an appointment, either online, over the phone or in-person, your payment information is stored on our secured servers for future transactions. Office personnel will not have access to your card. For your protection, only the last 4 digits of your card will show in our system.

Credit Card on file will be used to pay account balances for all unpaid services and or any no-show/late fees incurred. The credit card on file will be used to cover any and all fees. The customer agrees to pay the cost of any returned or challenged payments. Customer may revoke this authorization by submitting a written request directly to Jaxson Maximus. The credit card on file will be kept and remain in effect until the expiration date of the credit card.

Notes:

  • During the time you leave a credit card on file, if it expires or otherwise becomes uncollectable, we will expect you to promptly provide a new means of payment.
  • Ultimately, you are responsible for knowing what services you are booking and the overall cost. You will be responsible for any portion of services that are left unpaid. 
  • To avoid any issues of discrimination or favoritism, all guests will be required to have a credit card on file.

What is PCI-DSS? 

Payment Card Industry (PCI) Security Standards Council offers robust and comprehensive standards to enhance payment card data security and reduce exposure to credit card fraud. PCI Data Security Standard (DSS) provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents.

But Wait, I’m Nervous About Leaving You My Credit/Debit Card

We do not store your sensitive credit/debit card information in our office. Your information is stored on our credit card processing platform, which uses PCI-Validated Point-to-Point Encryption (P2PE)—the most secure technology available—and includes support for EMV chip-card transactions, reducing credit card processing security risks for our clients.

When Do I Give You My Credit/Debit Card Info? 

Your credit card information must be given before booking an appointment (via our booking website manually, in person, or verbally over the phone).

What If I Need to Dispute My Bill? 

We will always work with you to ensure accurate billing. If a billing error has occurred, we will refund any money owed to you once the dispute/error is settled. All billing disputes are under the discretion of the Jaxson Maximus management team and will require prior approval. 

Chargebacks 

If a chargeback is placed on a transaction (including no-show and late cancellations), Jaxson Maximus reserves the right to collect all fees associated with the chargeback as well as the original amount owed. If an unwarranted chargeback is placed, Jaxson Maximus will refuse the right of service until the balance, including all fees, has been paid in full. Failure to pay the balance may result in further legal action. 

Do I Need to Sign the Credit Card Policy? 

By booking an appointment with us, either online or in person, you hereby agree to the Credit Card Policy (reference above statement).  

Copyright

 Copyright © Jaxson Maximus Inc. 2022 All Rights Reserved 

All files and information contained in this Website or Blog are copyright by Jaxson Maximus Inc., and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website or Blog may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website, Blog or Services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Jaxson Maximus Inc. Our content, as found within our Website, Blog and Services, is protected under the United States and foreign copyrights. The copying, redistribution, use or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content.

Comment Policy

At Jaxson Maximus, comments are welcomed and highly encouraged on this site and all of our social media channels; however, there are some instances where comments will be deleted. This can occur for the following reasons: 

Comments deemed to be spam or used to promote an external link not in fitting with the content of the post. Comments should be related to the posted content. 

Comments containing offensive language or concepts will be automatically removed. This includes threatening, abusive, offensive, misleading, or pornographic language/video/links/or images. 

Comments harassing other users will be removed. Please be respectful to others. 

Jaxson Maximus reserves the right to edited or deleted any comments submitted without notice that are offensive to others for the following reasons listed above and more. This comment policy is subject to change at any time. 

If you believe your comment has been wrongfully removed, please contact [email protected] and we will respond to you within 24 hours. 

Drink Policy

At Jaxson Maximus, we want to provide you with the best experience as possible. During your appointment, you have your choice of receiving complimentary drinks. These drinks can be non-alcoholic such as bottled tap, sparkling or coconut water, sodas, coffee or alcohol such as craft beer and fine scotches & bourbons. If you choose any alcoholic drink for your complimentary drink on your appointment, there is a two-drink maximum with any visit. You must be of legal drinking age for you to receive complimentary alcoholic beverages. 

Privacy Policy

Jaxson Maximus operates the https://jaxsonmaximus.com website, which provides the SERVICE. 

This is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Jaxson Maximus website. 

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https:// jaxsonmaximus.com, unless otherwise defined in this Privacy Policy. 

Information Collection and Use 

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. 

Log Data 

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. 

Cookies 

Cookies are files with small amount of data that is commonly used as a unique anonymous identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. 

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service. Service Providers 

We may employ third-party companies and individuals due to the following reasons: 

  • To facilitate our Service; 
  • To provide the Service on our behalf; 
  • To perform Service-related services; or 
  • To assist us in analyzing how our Service is used. 

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. 

Security 

We value your trust in providing us with your Personal Information; thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable. 

Links to Other Sites 

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that we do not operate these external sites. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third- party sites or services.

Children’s Privacy 

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. 

Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. 

Contact Us 

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]